Mobile USU IDs

The USU ID is available to all enrolled Logan campus students. Tap your iPhone, Apple Watch, Samsung Galaxy, or other eligible Android phones at readers across campus to conveniently use your USU ID. Your USU ID acts just like your physical card and now you can add it to your preferred digital wallet.

Getting Started

Minimal set up is required to use your USU ID. Most users can begin using their USU ID on their phone in minutes. An approved photo is required.

Install Multifactor Authentication
Download the eAccounts Mobile App
Select Utah State University and login with your A number and strong password
If you have a current ID photo, it will be used for your Mobile USU ID by default
If you are a new student and do not have a photo, you will need to follow the Photo Submission steps below
Click “Add to Wallet"

System Requirements

Having trouble adding your USU ID to your digital wallet? Check the FAQs, stop by the Card Office in TSC 212, or contact the Card Office Office at (435) 797-3852.

Photo Submission

Please submit your photo to be displayed on your USU ID:

Please review our photo requirements.
Upload a photo for your USU ID. Photos will generally be approved within 3 business days.

Example of iPhone mobile wallet USU ID card

Frequently Asked Questions

Using Your Mobile ID On and Around Campus

Where can I use my USU ID?

Door Access (On-Campus Housing Residents)
Gym (ARC, HPER and Fieldhouse)
Libraries
Dining Locations (Dining halls, cafes and convenience stores)
Campus Store
Student Labs
Events
Testing Center
On-campus point of sale

Do I still need my physical USU ID?

Once you have activated your mobile USU ID on your device your physical card will no longer work.

Can I still use my physical USU ID once I have created my Mobile ID?

No. Once you have activated your mobile USU ID on your device your physical card will no longer work. Remember, the Mobile ID is a privilege and benefit of being part of the USU community. Anyone found to be misusing their physical card or Mobile ID will be subject to the applicable Code of Conduct or HR policies regarding fraud and/or misconduct.

I used my credit card at a participating retail location when I meant to use my USU ID. What can I do to correct my payment source?

Return to the location of the sale and ask the store to issue a credit card refund, then process the transaction against your USU ID.

Why are my account balance(s) not displaying?

Account balances are currently only displayed on Apple & Samsung Galaxy
devices
If your account balances are $0, they will not display until funds are added.
If you have available funds that are not displaying, please contact the USU ID
Office at (435) 797-3852 or idphoto@usu.edu.

Why do I have a negative balance on my Aggie Express or Dining Dollars account?

A negative balance can occur if you make a transaction when a retail device is offline. When the device comes back online and the transaction is posted, you will see a negative balance if there are not enough funds in your account to cover the transaction.

Securing Your Account

What should I do if I lose my card or device, or if I believe there has been fraudulent use of my credential?

During regular business hours, contact the USU Card Office at (435)-797-3852 to notify us to deactivate the USU ID. Be sure to specify whether the physical card, watch, and/or phone version of the card should be deactivated. Any device not specified to be suspended will remain active.
If applicable, identify the fraudulent activity: For purchases using Aggie Express, Dining Dollars, Meal Plans, contact the USU Card Office (idphoto@usu.edu) and report the suspected fraud. If door access was involved, email usuhousingoffice@usu.edu.
In the Transact eAccounts app:
- Click the settings gear in the upper right corner.
- Select the Card Management option.
- Choose the credential you want to deactivate and toggle it off.
- You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.
In the Transact eAccounts web version:
- Select Card Services
- Select Deactivate Card
- Select the credential to deactivate and click on “Deactivate Card”
- You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.
Additional instructions for Lost/Found Apple devices and Find My iPhone are located on Apple's website.
Additional instructions for Lost/Found Samsung devices and SmartThings Find are located on Samsung's website.

How do I reactivate my credential if I find my lost device?

In the Transact eAccounts App:

Click the settings gear in the upper right corner.
Select the Card Management option.
Choose the credential you want to reactivate and toggle it on.
You will receive a confirmation email. Only the selected card will be reactivated

In the Transact eAccounts Web Version:

Select Card Services
Select Activate Card
Select the credential to reactivate
You will receive a confirmation email. Only the selected card will be reactivated.

Where do I view the balance on my Aggie Express, Dining Dollars and meal plan accounts?

In your Transact eAccounts app you can view your account balances as well as add money to your Aggie Express and Dining Dollar accounts. To view your Board Plan balance, click on Board Plan and adjust the option near the top showing THIS YEAR. It may be different depending on what type of meal plan you have.

Other FAQs

How do I update information on my USU ID?

Name information on the USU ID comes to us from the university’s core business systems and needs to be updated there. Students should contact the Registrar’s Office. Faculty and staff should contact their HR representative to request updates. Once changes are completed, the updates will sync to the USU ID on your phone within 48 hours.

I am graduating or leaving the University. What happens to my Mobile ID?

As with your physical USU ID, your Mobile ID will become inactive when you no longer meet eligibility requirements. If you transfer to another participating program or department at USU, your credential will stay active and update accordingly.

I am not having success adding my USU ID to my device. Who can help me?

Contact the USU Card Office at idphoto@usu.edu or (435) 797-3852.

If you are not registered for classes or we do not have a picture of you in our system, you will not be able to add your USU ID to your device.

How do I change or recover my school login password?

Reset your password through USU MyID.

How do I activate and install the multi-factor authentication?

Instructions can be found at mfa.usu.edu.

I already have the Transact eAccounts mobile app installed. Do I need to update?

Yes, you will need to install the updated version of the Transact eAccounts mobile app.

How do I update the Transact eAccounts mobile app?

On your device, visit the App Store or Google Play Store and search Transact eAccounts. The store will prompt you to install any required updates.

My balance is different on my device than in Transact eAccounts?

Confirm your device is not in Airplane Mode or experiencing any other service interruption. Updates cannot be made when there is no connecting service to sync data between Transact eAccounts and your device. The Transact eAccounts app will display the most current information.

Can I have a Mobile ID on a Motorola phone?

Some Motorola phones allow for Near-field communication (NFC) and some do not. To check go to Settings, select Connected devices, select Connection preferences, and turn on NFC. If there isn’t an option to turn on NFC, then the phone does not support it. If it does, you will also need to add the Google Wallet app to your phone. Once these steps are completed refer to the beginning of this page and complete the required steps. Please note, there are a few Motorola phones that require you to have your mobile ID open in your wallet to use it.