Complimenting Exceptional Performance
The best way to commend the actions of a Utah State University Police Department (USUPD) employee is to write a brief description of the incident and the actions you think were exceptional. Information including the date, time, and location will help identify the employee if you do not know his or her name.
We'll make sure that the employee is advised of your gratitude and recognized for their efforts. A copy of your commendation will also be placed in their personnel file. Although our employees do not expect to be thanked for everything they do, recognition of exceptional service is always appreciated.
Filing a Complaint
In the course of protecting our community, there are times when actions or procedures are perceived as questionable or improper. However, our goal is to ensure that all staff are professional and courteous while carrying out their duties. USUPD is committed to maintaining professional integrity within the department, the university, and within the eyes of the community. USUPD will investigate all complaints against our employees or practices.
The purpose of conducting a thorough investigation of complaints is to improve and maintain both personal and department integrity, accountability, and the quality of service to our community. Through a formal process of review, citizen confidence is preserved. This establishes and maintains open communications in the community we serve, thus enhancing trust. Your complaint will be routed to a USUPD command staff member.