Cancel a Student's Group Appointment

This guide covers how to cancel a group appointment on behalf of a student (e.g., a student notifies the front office they are sick or are no longer able to make it to their appointment).

1

Click on the "Student" tab

location of the student tab in Achieve

 
2

Search for the student you are canceling the appointment for

Use their A-number, name (last name, first name), or email address to search for the student.
location of the search bar in the student tab

 
3

Click "Actions" then "Reservations" to view past and future reservations for the student

location of the Actions and Reservations buttons on a student's profile

 
4

Find the group appointment slot that needs to be canceled and select "Cancel Reservation"

example of the Reservations pop up and the location of the Cancel Reservation button

 
5

Add a reason as to why the appointment is being canceled then click "Yes"

A cancellation email will be sent to the student confirming the cancelation and providing them with a link to reschedule.
An example of the Cancel Confirmation pop up where the cancel reason is placed and the location of the Yes button to confirm the cancellation.